As of Oct 17, 2022, the average annual pay for an American Airlines Customer Service Agent in the United States is $38,918 a year. 6/12/2022. Irving, TX 75063 Envoy.News@aa.com Phone: 972-374-5200 Fax: 817-967-3816 Verified employers. Albuquerque, NM. Operational Hours: 24/7; Email: american.support@aa.com Phone: 800-621-8489 (covered accounts) Phone: 817-786-0852 (non-covered accounts) Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account 3. Ticketing and other fees Requisition ID: 60820. Best phone number: 1-800-882-8880. 7. Full-Time. On average, employees at American Airlines give their company a 4.2 rating out of 5.0 - which is 7% higher than the average rating for all companies on CareerBliss. Products and programs. Full-time, temporary, and part-time jobs. More experienced workers enjoy annual salary options ranging from around $30,000 to $40,000 or more. My husband's bag, which he's used on American flights for more than 20 years, was flagged by the gate agent. I have amassed quite a knowledge about the way the airline industry works. Customer Service Manager Check out a day in the life of a Customer Service Manager and see if it's the right role for you. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. 582 Customer Service Agent American Airlines jobs available on Indeed.com. An American Airlines Customer Service Agent earns an average of $42,557 per year. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. Entry Level. Posted 5:36:22 PM. Job specializations: Customer Service/Help Desk. The company has been around since 1934 and has provided flights across 250 cities around the world for decades. What Other Benefits are Offered? Local 3146 President James McKnight shares details about the situation at MIA. The estimated total pay for a Airline Customer Service Agent is $44,871 per year in the United States area, with an average salary of $37,390 per year. Verifying that customers carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity) A salary of $36,726 is 10% higher than the national average. July 2011 to February 2015 Headway Airlines - City, State Airline Customer Service Agent. Delayed or canceled flights. Undoubtedly, American Airlines is one of the most reliable airlines in the United States. Junior Level. Posted: September 26, 2022. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. on hearing that customer service agents at American may not be alone at the end of a phone. American Airlines pays its employees an average of $22.46 an hour. ; Buy, gift or transfer miles , Opens another site in a new window that may not meet accessibility guidelines. Customer Service Agent in New York: Pros . Posted 5 days ago. 42d ago. In the United States, the highest earners earn an average of $54,000 per year. Top scoring North American lines in the latest 2019 report . . The reviews on Indeed for this airline are pretty mixed. Be sure to include the same contact and travel information. Always attended airline training courses to stay up to date on policy changes. Everything is based off of seniority including your schedule and shifts, so keep that in mind. The estimated base pay is $21 per hour. J.D. Search by Postal Code Select how often (in days) to receive an alert: Create Alert 24 Feb, 2022 News Apply to Customer Service Representative, Work At Chicago O'hare (ord) Airport!, Operations Analyst and more! If you a member of CWA-IBT union workgroup, you must submit a transfer request and . Full Time. The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional . The estimated additional pay is $1 per hour. AAdvantage ; AAdvantage status; Earn miles; Redeem miles; Award travel; Earn miles with our partners , Opens another site in a new window that may not meet accessibility guidelines. Our customer service teams are a key voice of our company. Internship. Technical support American Airlines Vacations Contact us by mail If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Management is ok. Nearly 400 customer representatives at Southwest took voluntary separation packages; a quarter of the American Airlines reservations team elected to leave; and the Dubai-based airline, Emirates . The mean annual wage for airline customer service agents was $38,050, or $18.29 per hour, as reported in 2016 by the U.S. Bureau of Labor Statistics. . Headquartered in Chicago, IL, United Airlines is one of the largest airlines in . If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job . Off. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. They've offered remote jobs such as service desk analysts, support analysts, and customer service agents. Location: Metropolitan Nashville Apt (BNA-TRML) Additional Locations: Nashville, TN. Best approach: Live chat with AA via aa.com or the American Airlines mobile app. 4301 Regent Blvd. Worked with customer service desk partner to keep long lines of customers moving along efficiently. Customer service agents who work at airport ticket counters are usually the first airline representative that passengers make contact with when arriving at the airport. Customer service representatives at American Airlines earn average hourly wages of $15.06. . As we work to restore American Airlines to the greatest airline in the world, it's your voice, ability to problem solve, develop relationships and take care of our customers that makes the difference. American Airlines. The average American Airlines salary ranges from approximately $22,914 per year for Reservation Specialist to $142,596 per year for Customer Service Analyst. What you'll do Promotes and sells air travel to the traveling public or freight forwarders. 11 Essential Airline Ticket Agent Skills For Your Resume And Career 1. + Provides assistance with passenger check-in and cargo acceptance. 11.50 - 12.70 an hour. However, there can be occasions when things go south and busy call centers won't answer your calls immediately. Customer Service Agent Job in San Francisco, CA. New. Full-time. + Interprets government rules and requirements for domestic and international travel . $31k-41k yearly est. Benefits such as health insurance and. The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. If not, speak your AAdvantage number slowly and clearly to start the call. Bristol. The estimated total pay for a Customer Service Agent at American Airlines is $20 per hour. Customer Service Agent /PT. Power, like ACSI, routinely publishes composite customer satisfaction ratings for a broad range of industries including airlines. Customer Service Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. She insisted on checking it anyway. Contact gift card support. 582 Customer Service Agent American Airlines Jobs (UPDATED April 5, 2022) | Indeed.com Full Time, Part Time position. Date: Sep 16, 2022. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Hourly pay at American Airlines ranges from an average of $13.13 to $59.22 an hour. Free interview details posted anonymously by American Airlines interview candidates. I am considering applying for the Envoy CSA position in Savannah, GA. On Business. Additional Locations: None Requisition ID: 60820 American Airlines is seeking Full Time Customer Service Agents at the Austin-Bergstrom International Airport The terms and conditions of this . These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you've called the system before, AA will recognize your number and ask you directly what your call is about. Just in case you need a simple salary calculator, that works out to be approximately $18.71 an hour. Provides assistance with passenger check-in and cargo acceptance. The plus is the flight benefits. Receipts and refunds. Question for Envoy Customer Service Agents. IAmA ticket and customer service agent at an airport. Contact Group & Meeting Travel. Actividad cosas que requieren cero #talento. Compare all Customer Service Representative salaries in the United States Requesting a refund If your goal is to request a refund, there's no need to contact customer service since the department doesn't. Discover a world of unlimited opportunity. Listed on 2022-10-27. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. Below are a few examples of sample resume objectives. Job in American Fork - Utah County - UT Utah - USA , 84003. Airport Customer Attendant. 101,000+ Customer Service Agent jobs in United States (4,464 new) Turn on job alerts. Contact American; Reservations and ticket changes; Reservations and ticket changes Flights Within the U.S. and Canada. Cars, hotels and activities. If you a member of CWA-IBT union workgroup, you must submit a transfer request and not apply . + Promotes and sells air travel to the traveling public or freight forwarders. Customer Service Rep. Able to lift up to 70 pounds. Hospitality Job descriptions Mego Employment Ltd 4.5. Customer Service Representative Location United States Average salary $21.50 per hour 52% Above national average Average $21.50 Low $7.25 High $45.45 Salary estimated from 50 employees, users, and past and present job advertisements on Indeed in the past 36 months. American Airlines . American Airlines and its regional airline partner American Eagle serve almost 250 cities around the world, from Abilene to Zurich, and operate more than 3400 daily flights. With the likes of Southwest and American Airlines canceling thousands of flights not so long ago, . Customer Service Agent AA. Search and apply for the latest American airlines jobs in Austin, TX. If you are struggling to land a job, Salarship helps you search under-marketed airline customer service jobs near you! Payment options. Highly effective communicator seeking an airport customer service agent position at ABC company, dedicated to helping travelers. 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